Customer Information
Shipping & Delivery Policy
This page explains order processing, delivery estimates, shipping charges, tracking, local pickup, custom-order timelines, and how delivery issues are handled.
01
Order Processing Times
Ready-to-ship products are normally reviewed and prepared within 1–3 business days after the order is accepted.
Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day.
Orders requiring verification, personalization, stock confirmation, or additional customer information may take longer.
02
Shipping Rates
Available shipping methods and charges are calculated during checkout using the delivery address, order value, item quantity, package requirements, and configured shipping rules.
Promotional or free-shipping offers may apply only when the displayed conditions are met.
Shipping charges do not include customs duties, import taxes, or fees imposed by authorities outside the United States.
03
Estimated Delivery
Delivery estimates shown during checkout are estimates rather than guaranteed delivery dates.
Carrier transit times may change because of weather, service disruptions, holidays, destination restrictions, or other circumstances outside Copper Moment’s control.
An estimated delivery date does not include time required for custom production or personalization.
04
Tracking Information
When tracking is available, the carrier and tracking number may be added to the order after shipment.
Tracking scans may take several hours to appear after the shipping label is created.
Customers should use the Track Order page or contact support with the order number and email address used during checkout.
05
Local Pickup
Local pickup may be available from 1017A Front St, Sacramento, CA, USA, when offered during checkout or confirmed directly.
Customers should not travel to collect an order until a pickup-ready confirmation has been provided.
Identification or the order confirmation may be requested at pickup.
06
Custom & Personalized Orders
Custom and personalized pieces require additional production time. The estimated timeline is discussed before the customer approves the quote.
Production begins only after the requested design, spelling, size, material, price, and payment terms are approved.
Shipping transit begins after the custom item is completed and released for fulfillment.
07
International Shipping
International delivery is available only where a valid international shipping method is displayed or separately confirmed.
The customer is responsible for customs duties, taxes, brokerage fees, import restrictions, and compliance with local laws.
Customs processing may extend delivery time and is outside Copper Moment’s control.
08
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
Address corrections should be requested immediately. Changes cannot be guaranteed after fulfillment begins.
Additional charges caused by an incorrect address, failed delivery, return-to-sender, or reshipment may be the customer’s responsibility.
09
Lost, Missing, or Damaged Packages
Visible package damage should be photographed before the package and contents are discarded.
Missing, lost, or damaged shipments should be reported promptly with the order number, photographs where applicable, and any carrier information.
Copper Moment may assist with a carrier investigation, but resolution depends on the shipment circumstances, carrier findings, and applicable coverage.
10
Unexpected Delays
Delays may occur because of weather, holidays, carrier congestion, customs, supply issues, security reviews, or events outside reasonable control.
When a material delay becomes known, reasonable efforts will be made to communicate an update.
Carrier delays after dispatch do not automatically qualify an order for cancellation or refund.
Shipping Support
Need Help with a Delivery or Shipping Method?
Include your order number and the email used during checkout.