Legal Information
Privacy Policy
This policy explains how Copper Moment collects, uses, stores, and shares information when customers browse the website, create accounts, place orders, submit custom requests, or contact the business.
01
Scope of This Policy
This policy applies to information handled through the Copper Moment website, customer accounts, checkout, order tracking, custom-order forms, contact forms, newsletters, and related customer support.
It does not govern independent websites, services, carriers, payment processors, or platforms that maintain their own privacy policies.
02
Information Collected
Contact and account information
Name, email address, phone number, login credentials, saved addresses, and account preferences.
Order and transaction information
Products, quantities, prices, shipping and billing details, order notes, payment status, refunds, and fulfillment records.
Custom-order information
Names, dates, initials, engraving text, measurements, design preferences, reference files, budgets, timelines, and messages.
Technical information
IP-derived security hashes, browser or device information, session identifiers, pages viewed, and website interaction data.
03
How Information Is Used
- Process purchases, payments, shipping, pickup, returns, and refunds
- Create and manage customer accounts, wishlists, addresses, and order history
- Review, quote, produce, and communicate about custom orders
- Respond to questions and customer-support requests
- Send transactional emails and requested marketing communications
- Prevent fraud, abuse, duplicate submissions, and unauthorized access
- Maintain, troubleshoot, improve, and measure the website
- Meet accounting, tax, legal, and recordkeeping obligations
06
Payment Information
Payment methods may be handled by third-party payment providers or through approved manual payment arrangements.
The website should not store complete card numbers or card security codes unless a compliant payment provider specifically supports and secures that function.
Payment providers process information under their own terms and privacy practices.
07
Data Retention
Information is retained for as long as reasonably needed for orders, accounts, warranties, customer support, disputes, fraud prevention, tax, accounting, and legal obligations.
Retention periods may differ by record type. Information may be deleted, anonymized, or archived when it is no longer reasonably required.
08
Information Security
Reasonable administrative, technical, and organizational safeguards are used to reduce unauthorized access, alteration, loss, or disclosure.
No online system can guarantee absolute security. Customers should protect account passwords and report suspicious activity promptly.
09
Your Choices & Requests
Depending on the request and applicable law, customers may ask to:
- Access or receive information associated with them
- Correct inaccurate account or contact information
- Delete eligible information
- Unsubscribe from marketing communications
- Object to or limit certain processing
- Exercise applicable California privacy rights
Identity verification may be required before a request is completed. Some information may be retained where permitted or required by law.
10
California Privacy Information
California residents may have rights concerning access, correction, deletion, portability, and certain disclosures or uses of personal information, subject to applicability, verification, and legal exceptions.
Privacy rights will not be denied merely because a customer submits a valid request. Some services or records may still be necessary to complete transactions or meet legal duties.
Requests may be submitted to contact@coppermoment.com. The request should state that it concerns California privacy rights and describe the requested action.
11
Children’s Privacy
The website is intended for general audiences and is not designed to knowingly collect personal information from children under 13.
A parent or guardian who believes a child provided information should contact Copper Moment so the matter can be reviewed.
12
Policy Updates
This policy may be updated when business practices, website features, service providers, or legal requirements change.
The updated date shown above identifies the current published version. Material changes may also be communicated through the website or another appropriate channel.
13
Privacy Contact
Privacy Support
Questions About Your Information?
Contact Copper Moment and clearly identify the account, order, or privacy request involved.